RESUME
Michael Reynolds
Software Engineer · AI Integrations · DevSecOps
Washington DC-Baltimore Area
Software engineer building AI integrations, automation, and secure cloud applications. Experience spans nonprofit IT and identity operations, production software delivery, and XR training systems, from requirements through deployment and live support.
Professional experience
Shenandoah Center for Immersive Learning
Lead XR Developer
Aug '23 – Dec '25
- Led Agile delivery of training applications from discovery through deployment and live support.
- Gathered and prioritized requirements with faculty, designers, producers, and subject matter experts.
- Performed root cause analysis on regressions across Quest, PC, iOS, and visionOS releases.
- Resolved performance problems through profiling, memory analysis, and asynchronous loading.
- Delivered live demonstrations to decision-makers, including the Board of Trustees.
Research Assistant
Aug '22 – May '25
- Supported applied XR and AI research by converting instructional goals into shippable Unity systems used in repeated demos, stakeholder reviews, and classroom and showcase contexts.
- Partnered with subject-matter experts and program stakeholders to validate content accuracy and usability, translating feedback into prioritized improvements and stable releases.
- Contributed to evaluation-ready builds by implementing repeatable runtime behaviors and demo-safe operational workflows, including setup guidance, recovery paths, and reliability checks.
Junior XR Developer
Aug '22 – Aug '23
- Built scenario flows, interactions, and UIs in Unity, optimized for standalone Meta Quest hardware.
- Tested builds and triaged issues each release cycle. Applied fixes from stakeholder feedback.
Lab Technician
Aug '21 – Aug '22
- Configured lab hardware and supported users during live sessions and public demonstrations.
- Tested application builds and verified deployments across lab hardware to maintain readiness.
Shenandoah University
Help Desk Technician
Aug '22 – May '23
- Diagnosed and resolved hardware, software, and network tickets in TeamDynamix for faculty and staff.
- Configured computers and mobile devices to meet campus IT and information security standards.
Volunteer
FIRST Team 1086 Blue Cheese Robotics
Lead IT Systems Engineer · Volunteer
May '22 – Present
- Lead IT, identity, and infrastructure operations for FIRST Robotics Team 1086, a 100+ member nonprofit. Own technical support, access management, integrations, and continuity through annual leadership transitions.
- Designed and shipped TeamPortal to support member operations and protect student and mentor records, with default-deny permissions checked in CI, OTP and magic-link authentication, field-level encryption, and a separately keyed medical database.
- Serve as the primary contact for infrastructure, identity, and credential issues across Microsoft 365, Entra ID, and Google Workspace.
- Traced recurring access failures to manual onboarding handoffs and redesigned the process around automated, least-privilege access.
- Consolidated team domains and migrated authoritative DNS to Cloudflare without service interruption, preserving existing links through redirects and standardized records.
- Migrated shared credentials to 1Password with role-based vault access and automated Discord role synchronization from the team roster.
Senior IT Systems Engineer · Volunteer
Aug '20 – May '22
- Expanded responsibility from web operations into organizational IT, collaboration platforms, and access management.
- Migrated the organization into Google Workspace for Nonprofits and took ownership of administration.
- Automated onboarding and offboarding to improve access consistency through seasonal membership changes.
- Migrated communications from Slack to Discord, establishing role-based channels for students, mentors, and alumni.
- Migrated and relaunched the team website on Squarespace, improving content maintenance and supporting fundraising workflows.
IT and Web Operations Specialist · Volunteer
Aug '19 – Aug '20
- Supported the team’s website, accounts, shared information, and competition technology.
- Maintained and improved the team website in Wix and planned its migration to Squarespace.
- Provisioned collaboration accounts and moved shared information from personal accounts into organization-managed Google Workspace storage.
- Improved shared credential management through a migration from RememBear to Bitwarden.
- Built and deployed a Unity scouting application to standardize match data collection at competitions.